Last Updated: June 2025

Medora Health Solutions Pvt. Ltd. (“Medora”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy describes what personal information we collect, how we use it, and your rights regarding your information.

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1. Information We Collect

• Personal Information: Name, contact details, gender, date of birth, address, and any information you provide when creating an account or booking appointments.
• Health Information: Medical history, appointment details, doctor communications, and other health-related information you choose to share.
• Usage Data: Information about how you use Medora, such as pages visited, features used, and technical data (device type, browser, IP address, cookies).

2. How We Use Your Information

• To create and manage your Medora account.
• To connect you with doctors, clinics, and healthcare services.
• To schedule, manage, and remind you of appointments.
• To provide customer support and respond to your inquiries.
• To improve, secure, and personalize our services.
• For legal and compliance purposes as required by law.

3. Sharing Your Information

• With healthcare providers for appointment booking and communication.
• With service providers and partners who assist in delivering our services (such as payment gateways, hosting, analytics).
• As required by law, regulation, or legal process.
• We do not sell your personal data to third parties.

4. Data Security

We use industry-standard security measures (encryption, access controls, secure servers) to protect your data. However, no system is completely secure. Please safeguard your login credentials and contact us immediately if you suspect unauthorized access.

5. Cookies and Tracking Technologies

Medora uses cookies and similar technologies to enhance your experience, analyze usage, and support functionality. You may set your browser to refuse cookies, but some features may not work as intended.

6. Your Rights and Choices

• You may access, update, or delete your personal information at any time via your account dashboard.
• You can request a copy of your data or ask us to correct or erase information, subject to legal limitations.
• To exercise your rights or for privacy concerns, contact us at support@medora.dev.

7. Children’s Privacy

Medora is not intended for use by children under 18 without the involvement of a parent or guardian. We do not knowingly collect data from children under 18.

8. Third-Party Links

Our platform may contain links to external websites. We are not responsible for the privacy practices or content of those sites.

9. Policy Changes

We may update this Privacy Policy from time to time. Significant changes will be notified via the app or website. Your continued use of Medora after changes means you accept the updated policy.

10. Contact Us

For questions or concerns about this Privacy Policy or your personal data, please contact us at: support@medora.dev

By using Medora, you agree to the collection and use of your information as described in this Privacy Policy.